What Happens When You Call

The first hour

Your call to (219) 358-9880 is answered by a live specialist 24/7, who takes the essentials — what happened, how much water, is it still flowing — and gives immediate safety guidance (shutoffs, electricity, what not to touch). A licensed local crew is dispatched, typically arriving within the hour anywhere in Gary and nearby Northwest Indiana towns.

On arrival: safety check, source control, and a walkthrough with you. You get a plain-English explanation of category (how contaminated), class (how much is wet), and a written scope before work begins.

Days 1–4: extraction and drying

• High-volume extraction of standing water.
• Removal of what can't be saved (wet pad, soaked insulation, compromised drywall) — with your sign-off.
• Air movers and dehumidifiers placed by psychrometric calculation, not guesswork.
• Daily monitoring visits: moisture readings logged until structure hits dry standard, usually 3–4 days.

After drying: rebuild and closeout

Once materials verify dry, rebuild begins — drywall, trim, flooring, paint — either through the same company's rebuild team or your own contractor, your choice. You receive the complete documentation package: photos, logs, and scope, which is your insurance file and your resale-disclosure record in one. The job closes with a final walkthrough, not an invoice surprise.